I have a bill, now what?
We make every effort to obtain a patient’s insurance information on the day that we treat or transport them so that we can bill their insurance directly. When we’re unable to do so, or if the patient is uninsured, they may receive a bill directly.
All of our billing is contracted to MedEx Billing Inc., and we ask that you please contact them directly with any questions or to make a payment:
MedEx Billing Inc.
8020 E. Main Road
Le Roy, NY 14482
Phone: (800) 716-8015
https://www.medexbilling.com/
If you wish to voice a concern over a bill please call us directly at (585) 768-8612, ext.12. Please leave your name and number and someone will get back to you as soon as possible.
Why do I have a bill?
We bill the patient or their insurance company in accordance with all applicable laws.
Why is my bill so expensive?
Unfortunately keeping an EMS agency staffed and ready to respond 24/7 is an expensive proposition. Like everything else the cost of our vehicles, equipment, payroll, insurance, and other expenses are constantly increasing. A fully equipped ambulance costs well over $200,000 and the national average cost to staff one is over $1,000 per day. We rely almost entirely on billing for service to fund our operation, with billing revenue making up over 90% of our revenue each year. Despite these challenges, we take all possible measures to keep our costs down and our billing rates are consistent with the average rates for our region.
The cost for an EMS response can vary greatly, from hundreds to a few thousand dollars, based on many factors. These include whether you were transported or not, what services you received, the distance you were transported, and the coverage from your health insurance plan if you have one. If you have specific questions regarding the costs for your ambulance transport, please contact MedEx as noted above, or reach out to your health insurance company for an explanation of your ambulance transport benefits.
